Daily Assignments | Assignments
Submitted
Daily Assignments:
3/16/12, Fri: Telephone Exercise and Office Machines
3/14/12, Wed: Telephone Technique & Etiquette
Interactive demonstration and discussion of customer service on the
telephone. Millions of organizations project their images and
reputations through the telephone lines daily. Customers are won and
lost by the way we conduct business over the phone.
"I am an Accounting Clerk and I receive a telephone call from a customer
inquiring about the content of the last invoice mailed to her."
What is most important to effectively communicate so the customer
understands what I am saying? Write down what should I do or say to
help improve my telephone style and leave a positive image with the
customer?
http://www.secretarialsite.com/telephone-etiquette.htm
3/9/12, Fri: Tasks, Notes, and the Final Outlook Project
3/7/12, Wed: Using the Calendar
Interactive demonstration and discussion of the Outlook calendar -- view,
navigate, schedule appointments and events, reschedule, recurring
appointments, categories, and reminders. (p. 110 - 123)
3/1/12, Fri: Working with Contacts
File management in the Navigation Pane.
Interactive demonstration and discussion of the address book, contact, add
from email, edit, sort, map, organize, contact groups, and printing.
(p. 90 - 103)
2/29/12, Wed: More Email Features
Interactive demonstration and discussion of drafts, recall, resend, delay
send, Quick Steps, signature, and stationary and themes. (p 67 - 77)
Complete the Email Exercise.
2/24/12, Fri: Outlook Email
Interactive demonstration and discussion of formatting a message,
spelling, hyperlinks, attachments, receive and read email, reply, forward,
open attachments, delete, flag, categories, conversations, sorting, and
printing. (p. 34 - 63)
2/22/12, Wed:
Outlook Fundamentals and Email
Interactive demonstration and
discussion of the Outlook screen,
message window, navigation pane,
reading pane, to-do bar, help,
composing messages. (p. 14-33)
2/16/12, Wed: Setup for Outlook Training
Set up a gmail account if you don't yet have one.
Add Your Gmail Account to Outlook 2010 using POP
2/15/12, Tue: Midterm Examination
2/10/12, Fri: Review for Midterm Practice Exam
Prepare for the quiz on
Alphabetic Filing Rules by taking a practice exam. After you have
finished the practice exam, compare your results with the
Midterm Practice Exam.pdf, correct any errors, make a mental note of the correct
answers, and re-take the practice exam for practice.
2/8/12, Wed: Alphabetic Filing Rules
Complete an exercise using all
the rules you have learned. Use the
Alphabetic Filing Rules.pdf
to help you complete the exercise. Turn in the exercise.
2/3/12, Fri: Alphabetic Filing Rules
Discussion of Rules 17 - 24.
Complete the exercise. Turn in all exercises.
2/1/12, Wed: Alphabetic Filing Rules
Discussion of Rules 12 - 16.
Complete the exercise. Mark your errors, if any. Reflect on
the correct filing technique. Submit the corrected exercise to your
instructor. (You may be asked to repeat the exercise).
1/27/12, Fri: Alphabetic Filing Rules
Review
Rules 8 - 11; read the rules carefully.
Complete the exercise using the Worksheet. Compare with the KEY and correct your errors.
Submit for credit.
1/25/12, Wed: Alphabetic Filing Rules
Complete the Exercise for Rules 3 - 7. Compare your answer
with the KEY. Mark your errors, if any. Reflect on the correct
filing technique. Submit the corrected exercise to your instructor.
(You may be asked to repeat the exercise).
1/18 & 1/20/12, Wed & Thu: Snow Days to be made up
1/13/12, Fri: Record Management & Filing Rules
Discussion of methods and
procedures for record management. Introduction to filing rules.
Complete the exercise for Rules 1 & 2. Turn in the exercise
for credit.
Interactive demonstration and discussion of
Rules 3 - 7.
1/11/12, Wed: Record Management
What is record management?
Why is it necessary? The basics of record management will be
discussed.
Records management is the systematic control and the capturing,
classifying and ongoing management of records for their entire lifecycle
.
It is knowing what to keep, how long you need to keep it, and when you can
get rid of it lawfully.
1/6/12, Fri: Handling Mail
Handling Mail
https://www.usps.com/globals/site-index.htm
Handling Suspicious Mail
1/4/12, Wed: Introduction to Office Procedures & the Syllabus
The main departments in a business might be:
