Course Title:  Office Procedures (OFO 126)

Program:  Office Technician

Instructor:  Gesito L. Juanich

Quarter: 

Clock Hours:  33 hrs.

Meeting Times:  W & F (8:00 a.m. – 9:30 a.m.)               Room:  506

Prerequisites:  None

Course Description:  This course is designed to offer the student the opportunity to develop skills that will assist them in transitioning to the workplace, develop an understanding of managing a working life, and develop professional skills in the workplace. Students will learn how to organize and file documents and to handle paperwork.

Course Purpose and Goals:  In this course, you will learn about the general nature of office work and behaviors desired for office professionals. You will demonstrate appropriate communication with customers and co-workers. In your work area, you will organize your paper works and computer files, and will prioritize your daily tasks. You will understand the basic functions and practice in a business environment; understand the role of office worker and acquire good interpersonal skills in order to enable a smooth running of the office in business sector; and acquire the principles of customer orientation and the concept of business ethics so as to improve quality of service.

Program Outcomes:  To successfully complete this course you will need to demonstrate an ability to:

1. understand the general nature of office work and the need for professional attributes in an ever changing office profession

2. identify the emotional, physical, and intellectual characteristics of a professional

3. develop and adopt professional standards and attributes for the office

4. identify the skills and background needed for an office administration career

5. identify employer vs. employee expectations

6. identify workplace rules and boundaries

7. identify appropriate response to customer situations

8. demonstrate ability to communicate free of bigotry, racism, and sexism (both written and oral)

9. develop communication skills

10. demonstrate the ability to use standard business English

11. demonstrate knowledge of basic filing rules

12. file using the 23 alphabetic/numeric filing rules

13. demonstrate the ability to create personal history report or data track

14. demonstrate the ability to write job descriptions, use calendar, and computer software

15. demonstrate the ability to plan, organize and prioritize

16. develop time management strategies

ADA Statement:  If you need course adaptations or accommodation because of a disability, if you have emergency medical information to share with your instructor, or if you need special arrangements in case the building must be evacuated, please make an appointment with the instructor as soon as possible.

Course Text:  None

Learning Resources:  Computer labs (rooms 410, 505, 506, 507, 509, 516) are available from 8:00 a.m. to 5:00 p.m. Monday through Friday when an instructor, instructional technician, or tutor is available.

A = 4.0 – 3.5, B = 3.4 – 2.5, C = 2.4 – 1.5, D = 1.4 – 0.7, F = 0.6 - 0.0

Grades will be based on meeting the program outcome competencies listed above.

Attendance:                 100 pts.

Personal Attributes:       100 pts.

Class Participation:        100 pts.

Filing/Class Exercises:     200 pts.

Final Examination           100 pts.

TOTAL                         600 pts.

Attendance Policy:  SVI as a clock-hour institution has a 100% attendance policy. Any hour that you are absent from class, you must make up. A student must have a total attendance of no less than 91% to maintain Satisfactory Attendance Progress. If a student does not meet the attendance requirement for the course, the student may arrange with the instructor to make up the hours necessary to complete the attendance requirement.

Course Content  Outline:                                                                        HOURS