This is a capstone course
for all SVI Administrative Office Professional (AOP) students at the Seattle Vocational
Institute. Students will work in an office simulated environment
to do a variety of office activities. This is the course to
apply what you have learned and what you are learning in your
other courses. The course will emphasize a team approach using
simulated business projects. This is a comprehensive course
making use of all knowledge and skills necessary to perform the
duties in a modern office. It employs a project-centered
approach, exposing the student to a wide variety of situations
demanding judgment, initiative, decision-making, organizing and
planning work, meeting deadlines, and other related
administrative abilities. This course is designed to
offer you the opportunity to do work that simulates office
activities. These activities include bookkeeping/accounting,
word processing, spreadsheets, office computing, using business
machines and working politely, appropriately, and cooperatively
with clients, customers, employers, and co-workers.
SEATTLE VOCATIONAL INSTITUTE
Course Title:
SVI Office Simulation (BOS 180)Program: Administrative Office Professional
Instructor: Gesito L. Juanich
| Office: Rm. 505-C | Division: Business Computer Applications |
| Phone: 587 - 4944 | E-mail: gjuanich@sccd.ctc.edu |
Quarter: Summer 2008
Clock Hours: 66 hrs.
Meeting Times: Tue, Wed, Thu & Fri (11:00 a.m. – 12:30 p.m. & 1:00 p.m. - 2:30 a.m.) Rooms: 507
Prerequisites: Word Processing I, Spreadsheet I, Office Procedures, Business Environment Skills
Course Description: This is a capstone course for all SVI Administrative Office Professional (AOP) students at the Seattle Vocational Institute. Students will work in an office simulated environment to do a variety of office activities. This is the course to apply what you have learned and what you are learning in your other courses. The course will emphasize a team approach using simulated business projects. This is a comprehensive course making use of all knowledge and skills necessary to perform the duties in a modern office. It employs a project-centered approach, exposing the student to a wide variety of situations demanding judgment, initiative, decision-making, organizing and planning work, meeting deadlines, and other related administrative abilities.
Course Purpose and Goals: This course is designed to offer you the opportunity to do work that simulates office activities. These activities include bookkeeping/accounting, word processing, spreadsheets, office computing, using business machines and working politely, appropriately, and cooperatively with clients, customers, employers, and co-workers.
Program Outcomes: To successfully complete this course you will need to:
1. demonstrate an ability to work politely, appropriately, and cooperatively with clients, customers, co-workers, and employers.
2. demonstrate an ability to plan activities, organize priorities, perform office research, and efficiently complete all assigned office work.
3. prepare and assemble formal reports, and design publicity pieces.
4. demonstrate ability to plan for special events, and demonstrate communication skills.
5. produce a portfolio of completed work for evaluation and presentation.
ADA Statement: If you need course adaptations or accommodation because of a disability, or if you have emergency medical information to share with your instructor, or if you need special arrangements in case the building must be evacuated, please make an appointment with the instructor as soon as possible.
Instructional and Learning Methods: Lectures, discussions, small group work, large group work, brainstorming, role playing, answering questions, writing, producing documents using a computer, and calculating using business machines.
Course Materials: All students are required to have one 3.5" diskette. Handouts will be given as needed in class.
Student Assignments: Small group discussion workshops, role plays given by instructor, questions/assignments from instructor to be answered/done orally or in writing and documents produced on a computer.
Learning Resources: Computer labs (rooms 410, 506, 509, 516, 517) are available for word processing, producing other computer documents, and internet research from 8:00 a.m. to 5:00 p.m. Monday through Friday when an instructor, instructional technician, or tutor is available. The office simulation packets will require outside lab time in order to be completed by the assigned DUE DATE. It is to your advantage to expect the unexpected and have work ready to turn in at the beginning of class. There will be times when rush jobs or extra unexpected projects come up. Be prepared!
Feedback and Evaluation: Students and instructor will discuss ideas to share insights and increase understanding. Feedback will be given by your instructor as needed on insights, understanding, openness to ideas, ability to work in small groups, and willingness to be engaged in discourse. Instructor will also evaluate computer generated work and ask for revisions as necessary.
A. Simulation = 70% Each lab assignment is graded on mailability (error free). Work turned in with errors will be returned to the student for corrections one time only, and the student will receive half-credit. You should demonstrate attributes of a highly employable graduate, i.e. one who has mastered the objectives stated above. You must pass the simulation with a grade of "C" (70%) in order to pass this capstone course.
B. Portfolio = 30% A portfolio is required by each student according to specific guidelines. The portfolio is used to document the skills, abilities, software knowledge and professionalism achieved during the time spent in your specific program. Assessment of the portfolio is based on traits acquired during your educational experience.
Grading Policy: SVI uses the following grading system:
A = 4.0, B = 3.0, C = 2.0, D = 1.0, F = 0.0
Grades will be based on meeting the program outcome competencies listed above.
Attendance Policy: SVI as a clock-hour institution requires at least 91% attendance – 60 hours minimum. In this course, you must make up all absences in excess of six (6) to receive a passing grade. If your attendance (including make up time) is below 60 clock hours at the end of the training, your grade will be Incomplete or Failing. Attendance is expected as it would be if you were "on-the-job". Absenteeism and tardiness are unprofessional and will affect the grade accordingly. If you must be absent, it is your responsibility to complete jobs as required. Inform your instructor by phone or e-mail the morning of your absence stating the reason why you will be late or absent. Because of the level and quality of work required for this course and because it is the capstone course, you will need to be in class in order to complete the simulation and portfolio. Absences and late arrivals are recorded and subject for make-ups.
|
Course Content Outline:
|
Hours |
|
8 |
|
14 |
|
36 |
|
6 |
|
2 |
Behavioral Expectations: The classroom is a learning environment. Only behavior that allows the classroom to remain a learning environment is acceptable.
| Account (sales) | specific business relationship between a sales representative and a client. |
| Accounting | the methods used to keep a financial record of a business's operations, noting transactions, assets, revenue, expenditures, |
| and taxes. An accounting firm manages financial records for other businesses. | |
| Administrative assistant | a person who coordinates office activities. Responsibilities might include a variety of duties, such as scheduling appoint- |
| ments, responding to callers, organizing files, typing letters and memos, and maintaining office equipment like fax machines | |
| and photocopiers. | |
| Advertising | attracting public interest to a product or business. An advertising firm initiates advertising campaigns for other businesses, |
| including commercials, posters and billboards, and customer solicitation. | |
| Advertising campaign | an operation undertaken to attract public interest to a particular product, service, or business. Aspects of advertising |
| campaign might include television commercials, posters or billboards, or direct customer contact. | |
| Agenda | the program for a meeting or event. |
| Associate | a person with whom one is employed in an action or enterprise; a partner or colleague. |
| Audit | an examination of records or accounts, especially those of a financial nature, to verify their accuracy. |
| Brochure | a pamphlet or booklet detailing a company's products or aims. |
| Budget | a plan for meeting expenses for a given period of time. |
| Chief financial officer (CFO) | one who oversees all of a company's financial management functions, including monitoring expenses, investments, |
| loans, profits, and so on. A CFO determines the present and future financial status of the company. | |
| Client | a customer; one for whom a professional service is performed. |
| Collaboration | to work together on a common project; the project resulting from a collaborative effort. |
| Configuration | the makeup of a system, particularly a system whose hardware or software settings have been customized for a |
| specific user. | |
| Consultant | a person hired by a business to analyze management problems in the company and suggest possible solutions. |
| Consultants frequently work out of a specialized consulting firm offering expertise in a particular field. The hiring | |
| company provides the consultant with access to information such as data on revenue, employment, or expenditures, | |
| which the consultant can then use to recommend resolutions. | |
| Consumer | a buyer; one who acquires goods or services. |
| Contact information | facts, such as a customer's name and address, that a store or business owner maintains to be able to reach people. |
| An employer also might keep an employee's contact information. | |
| Corporation | a group of persons acting as one body that is legally recognized as separate and distinct form its owners, having its |
| own rights, privileges, and liabilities; a business or organization. | |
| Cost price | the value at which a store purchases an item of sale from the manufacturer or wholesaler. |
| Creative director | a member of a company's marketing division. The creative director heads a creative services department in determining |
| the subject matter and presentation of product advertising. | |
| Current market quote/price | the last price at which a stock or security was sold in the financial market at a specified time. |
| Current stock information | the market value and availability of stocks in the financial market. Such information can be found, among other places, |
| on the Internet. As a stock's market value usually changes frequently, it is important to get the most current | |
| information before purchasing or selling stock. | |
| Customize | in a computer application, to choose specific features or options for a program tailored to your convenience and |
| computer needs. Usually, customized features are used as the default options for an application. | |
| Dateline | the phrase appearing at the head of a newspaper or magazine article that notes the date and location of the story's |
| origin. Might also include the publication's issue number. | |
| Demographics | data gathered to identify the characteristics of a consumer population, including size, distribution, and demand. |
| Director of Marketing | one who manages the process of buying and selling a company's products or services in a market. The director of |
| marketing's responsibilities might include researching the market possibilities for a product, finding customers, organizing | |
| sales, advertising, pricing products, directing further product development, and maintaining positive public relations. | |
| Dues | a fee for membership in a club or organization. |
| Ecological | that which concerns the relationship between organisms and their environment; that which is not harmful to or intrusive |
| in the natural environment. | |
| E-commerce | performing business transactions, such as purchasing products, on the Internet. E-commerce refers to transmitting |
| purchase orders from one company's computer to another company. | |
| Entrepreneur | one who organizes, operates, and assumes the risk for a new business venture. |
| Events planner | the person who coordinates events, such as meetings or activities, for an organization. |
| Exchange rate | the difference in market value between two currencies. |
| Excursion | a short, and usually cheap, journey made for pleasure; an outing. |
| Expand | to increase in size or scope. Expansion allows a business to hire more employees, move to larger office space, develop |
| interests in a new field, or upgrade office equipment. | |
| Expenditure | the amount spent or used up. |
| Exposure | the act of making someone or something more visible to the public; presentation. A business might want greater |
| exposure in the market, making consumers more aware of the good or services it offers. | |
| Extranet | a private company Internet system that can transfer information via Web pages so that remote business partners can |
| gain access to the company network. | |
| Fax cover sheet | the first page of a fax, detailing the sender's name and address, the recipient's name and address, and any further |
| notes or information the sender wishes to include. | |
| Federal employee | one employed by the United States government. A federal employee may work in a specific state, but is in the service |
| of and is paid by the federal government. | |
| Fiscal | of or pertaining to the public treasury or revenue. |
| Floor models | store merchandise sold at a discounted price because it has been a display piece and so may have suffered some |
| wear and tear. | |
| Focus groups | a number of individuals of some similar background or interest brought together to consider a subject. A focus group |
| might be formed to discuss a particular issue so that it might be more thoroughly understood from a variety of | |
| viewpoints. | |
| Forecast | a prediction made in advance of an event; a calculation based on estimations of future conditions. |
| Forum | a meeting of presentation, usually including discussion, by experts in a field. Audience participation may also be a part |
| of a forum, especially at a meeting on a specialized topic. | |
| Founded | established or begun, as in a company or other organization. |
| Freelance | a person who sells services, such as writing or design work, to various employers without committing to a long-term, |
| official position with any one company. | |
| Graphics design | an artistic approach that employs a variety of print, electronic, and film media to create art than enhances publications, Web |
| pages, television programs, and so forth. Graphic designers may be responsible for layout and design of brochures, advertisements, | |
| and logos. | |
| Gross income | total amount of money received during a time period before deductions, such as taxes or social security, have been subtracted. |
| Growth | an increase in size or strength; extension or expansion. |
| Guidelines | a statement of order or procedure; rules. |
| Handout | a prepared, printed folder or packet supplementing or illustrating a presentation. |
| Hierarchy | a group of people classified according to level of authority. Supervisors would be the highest in the hierarchy, while their various |
| subordinates would be ranked lower. | |
| Highlights | the sections or points of greatest interest or highest quality. |
| Home page | the main page of a Web site, from which you can connect to other pages included in the site. |
| Human resources | the department in charge of finding new employees, including recruiting, interviewing, and advising on hiring decisions. |
| Responsibilities might also include maintaining job satisfaction for a company's employees, organizing employment benefits, and | |
| training employees in their new jobs. | |
| Implementation | the act of physically realizing a plan or protocol, such as installing new computer hardware or a software system. |