Medical Front Office
1 quarter, 19 credits

StudentThe Medical Front Office certificate program prepares the student to enter industry as front office personnel in the medical field. Possible job titles include: Patient Service Representative, Medical Office Assistant, Referral Coordinator, Appointment/Surgery Scheduler and Receptionist.

The MFO certificate program follows the Pathway Model. Upon successful completion of the Medical Front Office program, students may choose to enter the Medical Administrative Specialist certificate program.

Learning Outcomes
By the end of the course of study in the Administrative Office Professional Program students should be able to:
  1. Perform the tasks and possess the skills needed to secure and maintain employment in Medical Front Office positions.
  2. Demonstrate knowledge of medical terminology necessary for verbal and written communication with physicians, peers, other healthcare workers, patients and other non-healthcare workers.
  3. Demonstrate knowledge of and competency in medical front office administrative skills, including medical record keeping, medical office reception, scheduling, insurance, coding, communication, and inventory management.
  4. Demonstrate professional work habits and behavior expected in a medical front office including confidentiality following all HIPAA guidelines, medical ethics, and a commitment to team work and diversity.
  5. Demonstration proficiency in use of computers, telephone, and office equipment at medical industry standards.
  6. Possess the necessary knowledge and skills using Standard Precautions for responding to medical emergencies with First Aid, CPR, and/or AED.

Admission Policy
Pre-requisite for entry into the Medical Front Office certificate program is the successful completion of all courses in the Office Clerk certificate or their equivalents.

course #  course titlecredits
AHL 113Medical Terminology6.0
AHL 123Insurance/Coding2.0
AHL 126Reception/Scheduling/Medical Records   2.0
AHL 143Medical Computer Applications2.0
BCT 123Spreadsheets2.0
COR 131Employment Skills3.0

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